Privacy Policy
This Privacy Policy describes how HOYAN collects, uses, discloses, retains, and protects personal information when you use our website, submit a project enquiry, or otherwise contact us.
Last updated: November 9, 2026
1. Scope of This Privacy Policy
This policy applies to the HOYAN website, contact and consultation enquiries, communications initiated through the website, and interactions with embedded site services. It does not govern independently operated third-party websites or services.
2. Personal Information We Collect
The project enquiry form asks for your name, phone number and privacy acknowledgement. You can also provide an email address, select a service and share project details. If you contact us directly, we receive the contact details and information you include in that communication. Our website and its service providers may process technical information such as your IP address, browser type, referring page and pages visited to deliver and protect the site. See the Cookie Policy for information about site measurement and embedded services.
3. How We Use Personal Information
We use enquiry information to respond to you, understand your project, discuss the services you request and arrange a consultation when appropriate. We may also use information to manage our communications, operate and protect the website, maintain business records and comply with applicable legal obligations.
4. Cookies and Similar Technologies
Our Cookie Policy explains the technologies used to operate and measure the website, how embedded Google Maps may use cookies, and how you can manage your browser preferences.
5. How We Disclose Personal Information
We may disclose information to hosting, website, form-processing, email, IT, and security providers; professional advisers; contractors or project specialists when needed to evaluate or deliver a requested project; government authorities or other parties where legally required; and parties involved in a merger, sale, or reorganization. Service providers receive information only for relevant business functions and are expected to handle it appropriately. HOYAN does not publicly share contact-form information.
6. Sale and Sharing of Personal Information
HOYAN does not sell personal information submitted through the project enquiry form or share that information for cross-context behavioral advertising. For information about how embedded services handle data, see our Cookie Policy.
7. Data Retention
We retain information only for as long as reasonably necessary to respond to enquiries, evaluate potential projects, maintain business and communication records, satisfy legal, accounting, or dispute-resolution requirements, and protect the company and website. Retention depends on the type of information, the purpose for collection, the relationship with the visitor, and applicable legal requirements.
8. Data Security
HOYAN uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. No internet transmission or storage system can be guaranteed completely secure.
9. California Privacy Rights
Where applicable under California law, California residents may request access to their personal information, details about how it is collected and disclosed, correction of inaccurate information or deletion. Other rights may include opting out of sale or sharing, limiting certain uses of sensitive information and receiving equal treatment when exercising privacy rights. To make a request, use the contact options below. We may need to verify your identity or an authorized agent’s authority before responding.
10. Other United States Privacy Rights
Residents of certain states may have privacy rights under applicable state law. Please use the contact channels below for applicable requests.
11. Children’s Privacy
This website is intended for adults seeking interior design and related services. HOYAN does not knowingly collect personal information from children under 13 through the website. A parent or guardian who believes a child submitted information may contact us to request review or deletion.
12. Third-Party Websites and Services
The website may include links to or embedded content from third parties, including Google Maps, social platforms, material or supplier websites, and other external websites. These third parties operate under their own privacy practices, which HOYAN does not control.
13. International Visitors
HOYAN is based in California, United States. Visitors outside the United States who submit information understand that it may be processed in the United States, subject to applicable law.
14. Changes to This Privacy Policy
HOYAN may update this policy to reflect changes in website practices, services, technology, or legal requirements. The updated date will appear at the top of this page.
15. Contact Us
For questions about this Privacy Policy or to make a privacy request, contact HOYAN using the options below.
CONTACT HOYAN
Let’s talk about your interior project.
Tell us about your space and what you’d like to change. Reach us by phone, WhatsApp, email or the form.
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